Refund & Returns Policy
Since we custom make most of the items on an order-by-order basis we do not accept returns or do refunds unless one or more of the conditions below apply
- Your product (or any part thereof) was in a damaged, broken or otherwise unusable condition when you received it and you can provide proof that you received it in that condition.
- We for whatever reason shipped the incorrect product/order.
If a refund has been approved, either a store credit, a payment via EFT into a valid bank account or if you ordered using PayFast, a PayFast refund will apply.
*Please note that where applicable, courier costs will be deducted from your refund. We will always try to replace the product first before approving a refund.
*Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Only if the sale item is in a damaged, broken or unusable condition, may it be returned for store credit. Please contact us if that is the case.
We cannot exchange your product unless it meets one or more of the requirements for a return above. Custom made products e.g. hangers with a custom name or wedding date cannot be exchanged. Additional charges may apply to cover courier fees.
To inquire about anything on our site or to apply for an exchange or a refund on an item bought on our site, send an email to firstname.lastname@example.org with your name, order number, item name(s) and description(s) to be returned, as well as the reason for the application.